Storage New Barnet Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage New Barnet provides storage, associated handling, and removal-related services. By making a booking, placing items into storage, or using any related services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company, or organisation entering into an agreement with Storage New Barnet for storage or related services.

Goods means the items that you deliver, or arrange to have delivered, for storage or handling.

Storage Facility means the premises or units where Goods are stored under these Terms and Conditions.

Services means any storage, handling, packing, loading, unloading, collection, delivery, removal-related service, or any other service provided by Storage New Barnet.

Contract means the agreement between Storage New Barnet and the Customer constituted by these Terms and Conditions and any written confirmation of booking or service schedule.

2. Scope of Services

Storage New Barnet provides secure storage services and may offer associated handling and removal-related services, including but not limited to collection and delivery of Goods, loading and unloading, and provision of packing materials. The specification of Services and applicable charges will be confirmed at the time of booking and may be supplemented by a written quotation or service schedule.

Storage New Barnet reserves the right to refuse to provide Services where it reasonably considers that the Goods are unsuitable, unsafe, prohibited, or where access conditions make the work unsafe or impracticable.

3. Booking Process

3.1 Enquiries and quotations

Customers may request information and indicative pricing for storage and associated removal services. Any quotation provided is an invitation to treat only and does not constitute a binding offer. Quotations are based on information provided by the Customer and may be revised if that information proves to be inaccurate or incomplete.

3.2 Making a booking

A booking is made when Storage New Barnet confirms acceptance of your request for Services, either verbally or in writing, and you accept these Terms and Conditions. Bookings are subject to availability of storage space, vehicles, and personnel at the requested times.

3.3 Information and access

The Customer must provide accurate information at the time of booking, including but not limited to the approximate volume or nature of Goods, collection and delivery addresses where applicable, access conditions, any parking or loading restrictions, and any special handling requirements. The Customer must ensure that adequate access is available for vehicles and personnel at the agreed times.

Storage New Barnet may rely on the information supplied by the Customer when planning and delivering Services. If that information is inaccurate or incomplete, additional charges may apply, or the Services may need to be rescheduled.

4. Payments and Charges

4.1 Pricing

Charges for Services will be provided in accordance with the current pricing structure or quotation at the time of booking. Prices may be based on factors including storage unit size or volume of Goods, duration of storage, distance and time for any removal-related services, labour requirements, and any additional services requested.

4.2 Deposit and prepayment

Storage New Barnet may require a deposit or advance payment to secure a booking or to provide ongoing storage. The amount and timing of any deposit will be communicated at or before the time of booking. Deposits are generally non-refundable except as provided in these Terms and Conditions or where required by law.

4.3 Payment terms

Unless otherwise agreed in writing, payment for Services is due in advance for storage periods and on or before the day of service for removal-related work. For ongoing storage, fees are typically charged on a weekly or monthly basis and must be paid by the due date stated on the invoice or account schedule.

Failure to pay on time may result in interest being charged on overdue amounts at a reasonable commercial rate, suspension of access to the Storage Facility, and ultimately the exercise of a lien over the Goods as described in these Terms and Conditions.

4.4 Methods of payment

Accepted payment methods will be confirmed at the time of booking and may include card payment, bank transfer, or other approved methods. All payments must be made in the currency specified on the invoice. The Customer is responsible for any bank charges, transfer fees, or currency conversion costs.

5. Cancellations and Changes

5.1 Cancellation by the Customer

If the Customer wishes to cancel or postpone a booking, they must notify Storage New Barnet as soon as reasonably practicable. Cancellation terms may vary depending on the type of service and will be communicated at the time of booking, but the following general provisions apply:

a. For storage-only bookings, cancellation prior to the commencement of the storage period will usually result in a refund of any pre-paid storage fees, less any non-refundable deposit or charges incurred in preparing the unit.

b. For removal-related or combined services, cancellation within a short period before the scheduled service date may incur a cancellation fee to cover staff, vehicle, and scheduling costs. Short notice may be defined, for example, as cancellation within 48 hours of the scheduled service time, although specific time frames may vary.

5.2 Changes to bookings

Requests to change dates, times, or the scope of Services are subject to availability and may result in a revised quotation or additional charges. Storage New Barnet will make reasonable efforts to accommodate changes but is under no obligation to do so if schedules or resources do not permit.

5.3 Cancellation by Storage New Barnet

Storage New Barnet may cancel or postpone a booking where it is unable to provide the Services due to events beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, safety concerns, or legal restrictions. In such cases, Storage New Barnet will offer to reschedule where possible or refund any pre-paid charges relating to the affected services.

Storage New Barnet may also cancel a booking or terminate the Contract if the Customer is in breach of these Terms and Conditions, including but not limited to non-payment of fees or providing unsafe or unlawful Goods.

6. Customer Responsibilities

The Customer is responsible for ensuring that:

a. They have lawful ownership of, or the authority of the owner to store, the Goods.

b. Goods are properly and securely packed for storage and transport, where applicable, unless packing services have been specifically requested and provided.

c. No Goods are included that are prohibited, unsafe, illegal, or otherwise unsuitable for storage or transport, such as flammable or explosive materials, perishable food, live animals, or hazardous waste.

d. All access information, including keys, codes, and relevant instructions, are provided where necessary for collection or delivery.

e. Addresses, contact details, and billing information are accurate and kept up to date throughout the duration of the Contract.

The Customer must comply with all rules notified in relation to the Storage Facility, including any security, safety, and conduct requirements.

7. Prohibited and Restricted Items

Customers must not store or request transport of any Goods that are illegal, hazardous, explosive, flammable, perishable, environmentally harmful, or otherwise unsuitable for storage. This includes, but is not limited to, gas cylinders, fuel, fireworks, chemicals, paints, solvents, firearms and ammunition, live animals, plants, food items that may spoil or attract vermin, and any Goods classified as hazardous waste.

Storage New Barnet reserves the right to inspect Goods where there is reasonable cause to suspect that they may include prohibited items, to refuse storage or transport, or to take steps required by law to remove, dispose of, or make safe such items at the Customer's expense.

8. Waste Regulations and Disposal

8.1 Customer obligations

The Customer must not deposit waste or unwanted items at the Storage Facility except where specific arrangements have been made and any applicable disposal charges have been agreed. Unauthorised dumping of waste or abandonment of Goods is strictly prohibited.

The Customer is responsible for complying with all applicable waste regulations, including ensuring that any items that qualify as hazardous or controlled waste are not placed into storage or presented for removal services.

8.2 Disposal of uncollected Goods

If the Customer fails to collect Goods or to pay outstanding charges after reasonable notice, Storage New Barnet may enforce a lien over the Goods and may ultimately sell, recycle, or dispose of them in accordance with applicable law. Any reasonable costs incurred in the sale or disposal of Goods, including waste disposal charges, will be deducted from the proceeds of sale, if any, or added to the Customer's account.

8.3 Environmental considerations

Storage New Barnet will endeavour to manage waste and unwanted items responsibly and in accordance with relevant environmental and waste regulations. Where possible and appropriate, items may be recycled or repurposed rather than sent to landfill. However, this does not reduce the Customer's responsibility to avoid depositing prohibited items or waste in the first place.

9. Liability and Risk

9.1 Risk in the Goods

The Customer remains responsible for insuring their Goods against loss or damage while in storage or during any removal-related services, unless specific insurance arrangements have been expressly agreed in writing as part of the Contract. Risk in the Goods remains with the Customer at all times, subject to the provisions on liability below.

9.2 Limitation of liability

While Storage New Barnet will take reasonable care in handling and storing Goods, its liability for loss, damage, or delay is limited. Storage New Barnet will not be liable for:

a. Loss or damage arising from inherent defects, wear and tear, or inadequate packing by the Customer.

b. Loss or damage caused by events beyond its reasonable control, including flood, fire, theft, vandalism, severe weather, or other acts of nature, except where such loss is directly caused by its negligence.

c. Indirect or consequential loss, including loss of profits, loss of business, or emotional distress.

Where Storage New Barnet is found liable for loss or damage to Goods due to its negligence or breach of Contract, such liability may be limited to a reasonable amount per item or per consignment, or to the amount actually recoverable under any applicable insurance held by Storage New Barnet, whichever is greater, subject to any statutory rights you may have.

9.3 Notification of loss or damage

The Customer must inspect Goods as soon as reasonably practicable following collection or delivery. Any apparent loss or damage must be notified to Storage New Barnet in writing within a reasonable period. Failure to provide timely notification may affect the ability to investigate and, where appropriate, compensate for any loss.

9.4 Exclusion where Customer at fault

Storage New Barnet will not be liable for any loss or damage where caused or contributed to by the Customer's breach of these Terms and Conditions, including but not limited to storing prohibited items, failing to secure Goods properly, or providing inaccurate information about the Goods or access conditions.

10. Access and Security

Access to the Storage Facility and any individual storage units is subject to the rules published or communicated by Storage New Barnet. Customers must comply with all security measures, including use of access codes, identification, and permitted access times. Unauthorized access attempts, sharing of access credentials, or tampering with security systems or other units are strictly prohibited and may result in termination of the Contract and, where appropriate, legal action.

Customers must ensure that storage units are properly locked and secured after each visit. Storage New Barnet is not responsible for loss or damage arising from the Customer's failure to secure their unit.

11. Termination of Contract

Either party may terminate the storage arrangement by giving notice in accordance with the notice period specified in the Contract or, if none is specified, reasonable written notice. On termination, the Customer must remove all Goods and settle all outstanding charges by the agreed termination date.

Storage New Barnet may terminate the Contract with immediate effect if the Customer is in serious or persistent breach of these Terms and Conditions, including but not limited to non-payment, storing prohibited items, causing danger or nuisance, or engaging in illegal activities at the Storage Facility.

12. Data Protection and Privacy

Storage New Barnet may collect and process personal data relating to Customers in order to provide Services, manage accounts, and comply with legal obligations. Personal data will be handled in accordance with applicable data protection laws and any privacy information made available to Customers. Storage New Barnet may use contact details to communicate regarding bookings, payments, access, and service updates.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the Contract, whether contractual, non-contractual, or otherwise.

14. General Provisions

14.1 Variation

Storage New Barnet may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or renewal of storage will apply to that Contract. Any material changes will, where practicable, be notified to existing Customers.

14.2 Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

14.3 No waiver

Failure or delay by Storage New Barnet in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

14.4 Entire agreement

These Terms and Conditions, together with any written quotation, confirmation of booking, or service schedule, constitute the entire agreement between the Customer and Storage New Barnet in relation to the Services, and supersede any previous understandings or agreements, whether oral or written, relating to the same subject matter.